Zendesk vs GitHub for Developer Support Teams: An Honest Comparison
Comparing Zendesk and GitHub-based support for developer teams. Where each approach wins, where it falls short, and how to decide.
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Blog
Practical guides on GitHub-based customer support, developer workflows, and building a helpdesk your team actually uses.
GitHub Issues as a Helpdesk: How It Actually Works
A practical walkthrough of using GitHub Issues as your customer support system, from email intake to AI triage to slash command replies.
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Why Dev Teams Are Moving Customer Support Into GitHub
Developer teams are abandoning traditional helpdesks in favor of GitHub-based support. Here's why the shift is happening and what it means for your workflow.
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How to Set Up Email-to-GitHub-Issues in Under 5 Minutes
A step-by-step guide to routing customer emails directly into GitHub Issues using Scitor. No code, no complex configuration, just forwarding and a YAML file.
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The Hidden Cost of Context Switching for Engineering Teams
Context switching between a helpdesk and your codebase costs more than you think. Here's what the research says and how to reduce it.
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