Helpdesk for small SaaS teams
A helpdesk built for teams of 2–10, not 50
Most support tools are priced and designed for support orgs with dozens of agents. If you're a 2–10 person SaaS or dev tool team where engineers handle support directly, that pricing model — and often the workflow underneath it — doesn't fit.
Why per-agent pricing is built for 50-agent orgs
Per-agent pricing makes sense when you have a dedicated support team and headcount grows slowly relative to ticket volume. It breaks down at small scale: on a 2–10 person team, "agents" usually means every engineer who touches a support ticket, not a handful of dedicated reps. Adding one more person to the rotation shouldn't mean a new line item on the bill.
The gap gets wider as the team grows, because per-agent pricing scales linearly with headcount while Scitor's flat plans don't move at all.
| Team size | Zendesk (Suite Team) | Freshdesk (Pro) | Intercom (Essential) | Scitor Pro |
|---|---|---|---|---|
| 2 people | €110/mo | $110/mo | $58+/mo | $9/mo |
| 5 people | €275/mo | $275/mo | $145+/mo | $9/mo |
| 10 people | €550/mo | $550/mo | $290+/mo | $9/mo |
Figures from the full Zendesk comparison, which links each source and verification date. Zendesk shown in EUR, as displayed on its pricing page.
Is this actually for your team?
Scitor is not for everyone. Here is an honest breakdown.
This is for you if:
- Your team uses GitHub daily
- Your support is primarily email-based
- You are a small SaaS or dev tool company
- You are tired of paying per-agent
- You want AI that understands your codebase
Not for you if:
- You need phone or live chat
- You handle support across social media
- You have 50+ agents
- Your team does not use GitHub
Want the mechanics of how tickets get created? Read how email becomes a GitHub Issue.
Flat pricing, whatever your team size
Takes under 5 minutes. Free tier available. No credit card required.