GitHub Helpdesk Pricing
Simple, flat pricing — not per agent
Start free. Upgrade when you need AI triage, a knowledge base, or CRM features.
Free to start · Installs in under 5 minutes · No credit card required
Free
$0 /month
Everything you need to run customer support from GitHub. No credit card required.
- Unlimited inbound emails
- 100 outbound emails / month
- GitHub Issues & Discussions
- Slash commands (/send, /block-sender, etc.)
- Web form widget
- Spam detection & sender blocking
- Attachment handling
Pro Popular
$9 /month
AI-powered triage, a hosted knowledge base, and higher limits for growing teams.
- Everything in Free
- 500 outbound emails / month
- AI triage — sentiment, category & summary
- Auto-labels for priority & routing
- Custom sender domain
- Knowledge base — Markdown to hosted docs site
- SLA tracking & escalation
- CSAT surveys & saved replies
Or type
/upgrade
on any GitHub Issue
Enterprise
$19 /month
CRM-lite features, customer history, and unlimited outbound for teams that need full visibility.
- Everything in Pro
- Unlimited outbound emails
- AI chatbot — embeddable chat widget answering from your docs
- Contact database — auto-created from inbound emails
- Customer history on every ticket
- Tags, notes & company tracking
- VIP domain detection
- /customer commands for CRM management
- Priority support
Most support tools advertise a low entry price and lock the features you actually need behind higher tiers. Scitor Pro is $9/month flat — AI triage, SLA tracking, knowledge base, CSAT surveys, and scheduled follow-ups all included for your whole team.
Compare full-featured plans:
Zendesk Suite Professional: €115/agent/month · Freshdesk Pro: $55/agent/month · Jira Service Management Premium: $47.82/agent/month · Scitor Pro: $9/month (whole team)
Verified 2026-09-09 (Zendesk, shown in EUR as displayed at verification) · Verified 2026-09-09 (Freshdesk) · Jira Service Management figure unverified this pass — see full comparison for detail.
Feature comparison
| Feature | Scitor Free | Scitor Pro ($9/mo) | Zendesk | Freshdesk | Jira SM |
|---|---|---|---|---|---|
| Email-to-ticket | ✓ | ✓ | ✓ | ✓ | ✗ (internal only) |
| AI triage & summary | ✗ | ✓ | Add-on ($50+/mo) | $29+ plan | ✗ |
| SLA tracking | ✗ | ✓ | $55+ plan | $49+ plan | ✓ |
| Knowledge base | ✗ | ✓ | ✓ | ✓ | ✗ |
| CSAT surveys | ✗ | ✓ | ✓ | $49+ plan | ✗ |
| Scheduled follow-ups | ✗ | ✓ | ✓ | $49+ plan | ✗ |
| GitHub permissions model | ✓ | ✓ | ✗ | ✗ | Partial (Atlassian) |
| GitHub Actions automation | ✓ | ✓ | ✗ | ✗ | ✗ |
| Flat team pricing | ✓ | ✓ | ✗ | ✗ | ✗ |
| Setup time | < 5 min | < 5 min | Hours–days | ~20 min | Hours–days |
Competitor pricing and plans may change. Verify current details on each vendor's site.
Pricing FAQs
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Is there really a free plan?
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Yes. The Free plan includes unlimited inbound emails, GitHub Issues & Discussions, slash commands, the web form widget, spam detection, and attachment handling — with 100 outbound emails per month. No credit card required to start.
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How do I upgrade?
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Upgrade from the GitHub Marketplace, or simply type /upgrade on any GitHub Issue. Billing is handled by GitHub, so it appears on your existing GitHub invoice.
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What counts as an outbound email?
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An outbound email is any reply Scitor sends to a customer on your behalf (via /send, /sendall, or /reply). Inbound emails that create Issues are always unlimited, on every plan.
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Can I change plans later?
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Yes. You can move between Free, Pro, and Enterprise at any time. Changes take effect immediately and are prorated through GitHub Marketplace billing.