scitor.yaml recipe · Enterprise plan

Flag VIP customers by email domain

Scitor's contact database can auto-create a contact from every inbound email and tag anyone from a listed domain as vip — so a ticket from your biggest account stands out without anyone checking a spreadsheet.

What this does

Every domain in vip_domains gets its contacts tagged vip automatically. company_domains is optional and overrides Scitor's own auto-detected company name for a domain — useful when the auto-detected name isn't quite right. show_context posts a customer-context comment on new tickets from known contacts, so VIP status is visible immediately.

What it does not do

It requires the Enterprise plan — the contact database is not available on Free or Pro. It doesn't change routing or SLA behavior on its own; if you want VIP tickets to jump the queue, pair this with the routing recipe using a vip label check, or your own automation.

The config

Add this to .github/scitor.yaml.

# .github/scitor.yaml
contacts:
  auto_create: true
  auto_company: true
  show_context: true
  vip_domains:
    - acme.com
    - bigcorp.io
  company_domains:
    acme.com: Acme Inc
    bigcorp.io: BigCorp International

Full reference: scitor.yaml — Contacts configuration

Never miss a ticket from your biggest account

Takes under 5 minutes. Free tier available. No credit card required.

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