No per-agent pricing
A support tool without per-agent pricing
Every major helpdesk charges by the seat. Add a teammate to the support rotation, pay more — whether they touch one ticket a month or fifty. Scitor charges per plan, not per agent: $0 / $9 / $19 a month, whole team included.
What per-agent pricing actually charges
| Vendor | Plan | Price per agent/month | Verified |
|---|---|---|---|
| Zendesk | Support Team | €19 | 2026-09-09 |
| Zendesk | Suite Team | €55 | 2026-09-09 |
| Zendesk | Suite Professional | €115 | 2026-09-09 |
| Freshdesk | Growth | $19 | 2026-09-09 |
| Freshdesk | Pro | $55 | 2026-09-09 |
| Freshdesk | Enterprise | $89 | 2026-09-09 |
| Intercom | Essential | $29 | 2026-09-09 |
| Intercom | Advanced | $85 | 2026-09-09 |
| Intercom | Expert | $132 | 2026-09-09 |
| Jira Service Management | Standard | $23.8 | unverified |
| Jira Service Management | Premium | $47.82 | unverified |
| Scitor | All plans | $0 / $9 / $19 flat, whole team | — |
Sourced from the same data used on /pricing and every /compare/* page, including the full Zendesk comparison. Zendesk pricing is shown in EUR, the currency its pricing page displayed at verification.
What you give up by going flat
Flat, per-team pricing is a trade-off, not a strictly better deal. Scitor has no phone support, no live chat widget, and no social media inbox — it's email and web-form intake into GitHub Issues, nothing else. There's no omnichannel routing, no dedicated agent workspace outside of GitHub (beyond the optional app.scitor.io view), and support access is tied to GitHub repository permissions rather than a separate seat-based user directory.
If your team needs any of that — phone, chat, social, or a large dedicated support org with role-based access controls beyond what GitHub permissions offer — a per-agent platform like Zendesk or Intercom is probably the better fit, and you'll be paying for capabilities Scitor doesn't try to replace.
Is flat pricing right for your team?
Scitor is not for everyone. Here is an honest breakdown.
This is for you if:
- Your team uses GitHub daily
- Your support is primarily email-based
- You are a small SaaS or dev tool company
- You are tired of paying per-agent
- You want AI that understands your codebase
Not for you if:
- You need phone or live chat
- You handle support across social media
- You have 50+ agents
- Your team does not use GitHub
One flat price, no seat math
Takes under 5 minutes. Free tier available. No credit card required.